Implementing Cisco Collaboration Applications v1.2 (CLICA)
Price
$3,295.00 USD
Duration
5 Days | Mon – Fri, Daytime
10 Days | Mon – Thur, Evenings
Cisco Learning Credit (CLC) Eligible
Delivery Methods
Virtual Instructor Led
Private Group
Excellence
At DSDT, we recognize that every professional arriving at our program possesses unique aspirations that demand nothing less than excellent training. Our CAREER SKILLS+™ program is designed to not only meet but exceed your educational expectations, ensuring a robust path to career advancement.
Empowerment
Gain practical empowerment with hands-on training in the latest industry best practices, guided by seasoned experts. Our courses are structured to integrate seamlessly into your existing professional schedule, providing flexible yet comprehensive learning experiences.
Certification
Upon the successful completion of your coursework and real-world projects, DSDT will award you with a professional certificate, affirming your new skills and preparing you for further professional achievements.
Support
We provide round-the-clock support to all our participants, ensuring that every question is answered and every opportunity for excellence is seized. Our team is dedicated to your success in the program and beyond, helping you achieve outstanding results in your certification exams.
Implementing Cisco Collaboration Applications v1.2 (CLICA)
The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.
The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.
After you pass 300-810 CLICA, you earn the Cisco Certified Specialist – Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP® Collaboration certification.
Course Objectives
Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
Configure call recording and monitoring
Who Should Attend?
Collaboration engineers
Collaboration administrators
Course Prerequisites
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
Enterprise and individual training is available for this program.
Key Features
Intensive Bootcamp
Our 5 or 10 day bootcamp offers rigorous, instructor-led training that can be attended online via Microsoft Teams or in person in various cities. These sessions are designed to fit seamlessly into your professional life, ensuring you receive comprehensive preparation without compromising your daily responsibilities.
Certification Preparedness
Complete this 5 or 10 day intensive program in preparation to test for the Implementing Cisco Collaboration Applications v1.2 (CLICA) certification. Each participant will also receive a completion certificate, affirming your enhanced skills and knowledgeable experience.
Interactive Classroom Engagement
Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Flexible Learning Options
This 5 or 10 day program is available both in-person and via live online formats, offering flexible scheduling options to accommodate your busy calendar. Whether it's during the weekday or the weekend, we make it easy for you to engage and learn.
Expert Instructors
DSDT prides itself on partnering with certified subject matter experts who not only bring over 10 years of real-world experience to the table but also create dynamic, interactive learning environments. Our instructors are dedicated to your success and professional growth.
Continued Learning Resources:
Upon completion of the course, students gain access to extensive post-class materials. This support system is designed to help learners review concepts, catch up on missed sessions, or refine their skills, ensuring continuous professional development and mastery of new competencies.
Exclusive Corporate Training
DSDT offers bespoke group training sessions tailored to the specific needs of your organization. Conducted by our top-tier instructors, these private courses are aimed at fostering collective advancement and skill enhancement within your team, leveraging our strong connections to local industries and cutting-edge digital technology practices.
Guaranteed Course Availability
All scheduled sessions of our program are guaranteed to run as planned, whether in a classroom, live virtual, or in-house setting. We ensure that you can rely on us for your educational needs without disruption.
Customized Training Solutions
Reflecting DSDT’s commitment to addressing specific industry demands, our subject matter experts develop customized training programs that focus on the particular objectives of your team. This approach not only enhances targeted skill development but also integrates practical, real-world applications essential for success in today’s digital landscape.
Agenda
1 – Lessons
Configuring and Troubleshooting Cisco Unity Connection Integration
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Troubleshooting Cisco Unity Connection
Configuring and Troubleshooting Cisco Unity Express
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Integrating Cisco Unified Attendant Console Advanced
Implementing Call Recording and Monitoring
2 – Lab Outline
Integrate and Set Up Cisco Unity Connection
Configure Cisco Unity Connection Call Handlers
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
Troubleshoot Cisco Unity Connection
Configure Cisco Unity Express
Troubleshoot Cisco Unity Express
Configure Cisco Unified Communications Manager IM and Presence High Availability
Implement Cisco Jabber
Configure Centralized Cisco Unified Communications Manager IM and Presence
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
Troubleshoot Cisco Unified Communications Manager IM and Presence Service
Integrate Cisco Unified Attendant Console Advanced
Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
Implement Cisco Unified Communications Manager Call Recording and Monitoring